Refund and Returns Policy for Course Coffee LLC

Thank you for shopping with Course Coffee LLC. We want you to love your purchase, and we strive to provide high-quality products and excellent customer service. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

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1. Returns

A. Eligibility for Returns

We accept returns on eligible items within 30 days of delivery if:

• The item is unused and in its original packaging
• The product is undamaged and in resellable condition
• You have a valid proof of purchase

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

• Perishable goods (e.g., coffee beans, grounds, or any consumable items)
• Digital products (courses, downloads, or online content)
• Gift cards
• Sale or clearance items (unless damaged or defective)

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2. Exchanges

Exchanges are offered for:

• Defective or damaged items
• Incorrect products received

To request an exchange, contact us at [Insert Email] within 7 days of receiving your order. Please include photos of the issue if applicable.

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3. Refunds

A. Refund Approval

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

B. Partial Refunds

Partial refunds may be granted in cases where:

• The item shows signs of use
• Packaging is missing or damaged
• The product is returned after the 30-day window (if allowed at our discretion)

C. Non-Refundable Charges

Shipping fees are non-refundable unless the return is due to our error.

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4. Shipping Costs for Returns

Customers are responsible for return shipping costs unless:

• The item received was damaged
• The wrong product was shipped

We recommend using a trackable shipping service. Course Coffee LLC is not responsible for lost or undelivered return packages.

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5. Damaged or Defective Products

If your item arrives damaged or defective, contact us within 7 days with:

• Your order number
• Photos or videos documenting the issue

We will replace the item or offer a refund at no additional cost.

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6. Cancellations

Orders may be canceled within 24 hours of purchase as long as they have not yet shipped. After shipment, cancellations are treated as returns.

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